frequently asked questions (faq)
What are essential oils?
Essential oils are plant extracts made through steam distillation or cold pressing. We use them for their natural scents and feel-good aromatherapy benefits.
How long does the scent in your diffusers last?
If kept closed and stored in the original packaging, our wearable diffusers can hold their scent for several weeks. Once opened, the scent starts to fade after about 24 hours. That’s why we sell them in sets of three—so you’re always covered.
How do Scentral Zone’s waterless diffusers work?
Our waterless diffusers are filled with pure essential oils—no water or carrier oils needed. Just pop it open from the bottom, clip it to your shirt or bag, and enjoy the scent.
Where does Scentral Zone source their ingredients?
Scentral Zone purchases premium ingredients, including essential oils, from trusted U.S.-based wholesalers.
What is Scentral Zone’s return policy?
Email us at service@scentralzone.com and ship your unused products back to us, and we will issue you a full refund. We stand behind our products—if you’re not satisfied, your purchase is backed by our money-back guarantee.
Are your products clean and all-natural?
Yes! Everything we make is clean, all-natural, and carefully crafted by our certified aromatherapist and chemist. We formulate our products in-house for quality assurance.
Are your products gluten-free?
Yes!
Are your products vegan and cruelty-free?
All of our products are cruelty-free, and most are vegan—except our Hydrating Lip Mask, which contains beeswax and lanolin.
How fast can I expect my order to arrive?
Most orders ship the same day (if placed during business hours) and usually arrive within 3–4 days.
Are you in any retail stores?
You can find our products in select retail stores nationwide—and we’re always growing! Want to see us in a store near you? Send us a note at service@scentralzone.com and let us know where we should go next.
Is your packaging recyclable?
Our glass containers and their lids (plastic or bamboo) are recyclable or reusable—same with our boxes.
How should I store your products?
Keep them in a cool, dark place to help preserve their scent and effectiveness.
Where are your products made?
Most of our body care products are made in-house in Minneapolis, MN, by our aromatherapist and chemist. Our Shower Steamers are made for us in Katy, Texas.