Shipping
Scentral Zone products are hand-packed with care in Minnesota and shipped via USPS. We currently ship within the United States only. At this time, we do not offer international shipping.
Orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is placed, you’ll receive a confirmation email with your order details.
Need your order expedited? Email us at orders@scentralzone.com with the subject line, “Rush Delivery Needed,” and we’ll do our best to accommodate.
For shipping questions, email us at orders@scentralzone.com
Returns
We stand behind our products—if you’re not satisfied, your purchase is backed by our money-back guarantee.
We accept returns for both defective and non-defective products that are unused and returned within 15 days of the purchase date. At this time, we do not accept exchanges.
To initiate a return, email us at orders@scentralzone.com with the subject line, “Return Request.” Customers are responsible for the cost of shipping returned items back to us. Once we receive your unused product(s), we’ll issue a full refund to your original payment method. Please allow up to 7 days for the refund to process.