Last updated: 12/01/25
1. Introduction
Scentral Zone (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, sign up for updates, or otherwise interact with us (“Service”). By using our site or providing us your information, you consent to the practices described here.
2. Information We Collect
We collect information you provide us directly and information collected automatically when you use our site or services.
Information you provide directly:
- Contact information: name, email address, mailing address, phone number
- Payment information (billing address, but we do not store credit card data ourselves — this is handled by our payment processor)
- Order history and order details (products purchased, quantities, shipping method, etc.)
- Communications: inquiries, customer support requests, opt‑in consenting (e.g., to SMS or email updates)
Information collected automatically:
- Device and browser information (IP address, operating system, browser type, device type)
- Usage data: pages visited, time spent on pages, items viewed or added to the cart, shopping cart and wish‑list activity, browsing behavior, search queries, and other analytics data
- Cookies and tracking technologies (to remember your preferences, support site functionality, analyze site usage, and build marketing analytics)
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, ship products, and send order confirmations and shipping updates
- To communicate with you (respond to inquiries, customer support, and account-related issues)
- To enable SMS or email updates, order reminders, and promotional offers (if you opt in)
- To analyze usage trends, preferences, and improve our site, products, and services
- To detect and prevent fraud or other prohibited or harmful activities
- To comply with legal obligations, or protect the rights, property, or safety of Scentral Zone or others
4. Sharing Your Information
We may share your information with:
- Third‑party service providers (e.g., payment processors, shipping carriers, customer support providers) — only as necessary to fulfill orders or services, and under agreements requiring confidentiality
- Legal authorities, if required by law or to protect rights or safety
We do not sell your personal information.
5. Data Security and Retention
We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. Your personal information will be retained for as long as necessary to provide you services, fulfill orders, or comply with legal obligations. You may request access to, correction, or deletion of your personal data by contacting us at service@scentralzone.com.
6. Children’s Privacy
Our site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected personal data from someone under 13, we will delete it as soon as possible.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information — such as the right to access, correct, or delete your data; to object or restrict processing; or to request portability of your data.
If you wish to exercise any of these rights, please contact us at service@scentralzone.com. We will respond to your request within a reasonable timeframe.
8. SMS Messaging / Text Communications
If you opt in to receive SMS messages from Scentral Zone, the following terms apply:
- By providing your phone number, you consent to receive text messages from Scentral Zone, including order updates, product reminders, promotions, and other marketing offers.
- Message and data rates may apply.
- Message frequency may vary.
- To opt out at any time, text STOP to the number you receive messages from. To receive help, text HELP or contact us at [support email/phone].
- You may opt back in at any time by texting START (if that keyword is supported), or by re‑subscribing through our website.
- If you opt out, we will stop sending marketing SMS messages; however, transactional texts (e.g., order confirmations or shipping updates) may still be sent if necessary to complete your order.
- We will not share or sell your phone number or consent status for marketing to third parties unrelated to the delivery of our SMS service.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your site preferences and login state
- Enable shopping cart functionality and process orders
- Analyse site usage and improve performance, products, and services
Provide targeted or interest-based advertising, if you consent
You can control or disable certain cookies through your browser settings, but doing so may interfere with site functionality and your user experience.
10. Changes to This Privacy Policy
We may update or change this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top. Your continued use of our site or services after changes take effect means you accept the updated policy.
11. Contact Us
If you have any questions, or if you wish to access, correct, or delete your personal information, or withdraw consent for SMS or marketing communication, please contact us by emailing: service@scentralzone.com